Sequences
Execute Sequence
Trigger a sequence for one or more contacts (KEY ENDPOINT)
POST
Most Important Endpoint: This is the primary integration point for triggering automated customer workflows.
Authentication
Requiressequences:execute scope.
Path Parameters
Sequence UUID
Request Body
Array of contact objects (min: 1, max: 100)
Location UUID to associate with all contacts
Employee UUID to associate with all contacts (for attribution)
How It Works
- Contact Creation/Update: Contacts are created if they don’t exist, or updated if they do (matched by email)
- Sequence Validation: Sequence must be
activestatus - Sending Creation: Creates a
sendingrecord for each contact - Background Execution: Triggers Inngest background job to execute the sequence steps
- Immediate Response: Returns immediately without waiting for execution to complete
Use Cases
Post-Purchase Surveys
Post-Purchase Surveys
Trigger CSAT or NPS surveys automatically after customers complete a purchase.
Service Appointment Follow-up
Service Appointment Follow-up
Send review requests after service appointments (dental, salon, etc.).
Onboarding Sequences
Onboarding Sequences
Welcome new customers with a multi-step onboarding sequence.
Bulk Campaign
Bulk Campaign
Execute marketing campaigns for up to 100 contacts at once.